Update 10/8/2024: Taproot respects and supports staff and guests who choose to wear a mask. Masks are optional. Proof of vaccination is no longer required for entry. Please see the FAQ below for more detailed information.

 

FAQ

WHAT DO I NEED TO BRING TO THE THEATRE?

  • Your tickets (which may be picked up at the Will Call window).
  • If you have a Taproot branded cup with a lid, bring it with you to save the environment and receive a $2 “cup credit” when purchasing alcoholic beverages.
  • A N95, KN95, or K94 mask. Masks are recommended and strongly encouraged but not required at most performances. (See below for performances that require masks to be worn.)

WHICH PERFORMANCES REQUIRE MASKS?

  • Masks are no longer required at Taproot Theatre. Taproot supports patrons and staff who chose to wear a mask.

IS PROOF OF VACCINATION OR NEGATIVE COVID TEST REQUIRED FOR ENTRY?

  • Taproot no longer requires proof of vaccinations or negative COVID test. 
  • New information will be posted on the Taproot website when it is available and will be included in your Know Before You Go email.

WHAT CHANGES HAVE BEEN MADE TO THE THEATER?

  • Taproot has made structural changes that increase the intake of outside air, upgraded air filters to MERV-13, and added UV air-purifiers to the HVAC system. 

WHAT SHOULD I DO WHEN I ARRIVE?

  • Please pick up your tickets at Will Call.
  • The Kendall Center lobby will open 1 hour before performances. 
  • Seating access to the Jewell will start 30 minutes before performances.    

WILL FOOD AND BEVERAGE BE SOLD?

  • Yes! Concessions are available at every performance. Taproot’s all-new concessions menu features Pacific Northwest snacks, wine and beer, and non-alcoholic beverages. Specialty items are selected to thematically fit each play! 

WHAT HAPPENS IF MY PERFORMANCE IS CANCELLED?

If Taproot Theatre cancels a performance, you will be notified via email and text message and given options on how to redeem your tickets including: 

  • Exchange your ticket for a future performance
  • Keep the balance of your ticket on account 
  • Donate your ticket to Taproot for a tax-deductible donation 
  • Request a refund

WHAT IF I DON’T FEEL WELL, HAVE COVID-19 SYMPTOMS, OR HAVE BEEN EXPOSED TO COVID-19?

If you believe you have been exposed to COVID-19 or are experiencing symptoms of COVID-19* please do not come to the theatre. Please contact the Taproot Box Office at which time you may: 

  • Exchange your ticket for a future performance  
  • Donate your ticket to Taproot for a tax-deductible donation 
  • Receive credit for the value of your ticket toward another show 

*People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea. This list is not all possible symptoms. Please consult your medical provider for any other symptoms that are severe or concerning to you.