Update 3/12/22: At this time, Taproot Theatre WILL CONTINUE all mask and vaccine requirements when visiting the theatre. Please see the FAQ below for more detailed information.

 

FAQ

WHAT DO I NEED TO BRING TO THE THEATRE?

 

  • Acceptable proof of Covid-19 vaccination   or
  • Proof of a negative PCR COVID-19 test result (within 48 hours) or negative COVID-19 antigen test (within 24 hours). (This can be a digital or printed document from the test provider or laboratory. At home test results will not be accepted)Click here to find a testing site near you.
  • Your tickets (which can be picked up at the Will Call window).
  • A mask. Masks must be worn over the nose and mouth. Disposable surgical masks, valve-free respirator masks (N95 or KN95), gaiters with two layers, and cloth masks are permitted. Masks with slits, punctures, or holes, as well as scarves, ski masks, bandanas, balaclavas, and masks with exhaust valves are prohibited. If a face shield is worn an approved mask must be worn with it.

WILL REQUIREMENTS FOR PROOF OF VACCINATION OR NEGATIVE COVID TEST CHANGE IN LIGHT OF RECENT CHANGES TO STATE MANDATES?

  • Taproot continues to require masks and proof of vaccinations or negative COVID test for the time being, with plans to review this on a regular basis as we take into consideration the needs of our patrons, staff, and artists.
  • Taproot will continue to require proof of vaccination (or a negative COVID test) and masks as we make decisions on how to adapt in the future. (See previous question for test and mask guidelines.)
  • New information will be posted on the Taproot website when it is available and will be included in your Know Before You Go email.

WHAT CHANGES HAVE BEEN MADE TO THE THEATER?

 

  • Seats B1-20 (main floor, front row on the sides) will be removed to maintain audience distance from the stage.  Actors will be unmasked and will be 6 feet away from audience members except when entering/exiting through the house.  
  • Taproot has made structural changes that increase the intake of outside air, upgraded air filters to MERV-13, and added UV air-purifiers to the HVAC system. 

WHAT SHOULD I DO WHEN I ARRIVE?

 

  • Please pick up your tickets at Will Call using the outside ticket window. A second ticket kiosk will be available. 
  • The Kendall Center lobby will open 1 hour before performances.  All patrons will enter through the eastern-most set of doors where a line will form underneath the awning and against the building.  
  • Proof of vaccination will be checked at the door at which time your hand will be stamped to allow for reentry. 
  • Seating access to the Jewell will start 30 minutes before performances.  All entry to the Jewell Mainstage will be through the interior doors at the end of the Kendall lobby.   

WILL FOOD AND BEVERAGE BE SOLD?

 

  • Limited concessions will be available for The Spitfire Grill.

WHAT HAPPENS IF MY PERFORMANCE IS CANCELLED?

 

If Taproot Theatre cancels a performance of The Spitfire Grill, you will be notified via email and given 30 days to choose one of the following options: 

  • Exchange your ticket for a future performance of The Spitfire Grill  
  • Exchange your ticket for digital performance access 
  • Donate your ticket to Taproot for a tax-deductible donation 
  • Receive credit for the value of your ticket toward a performance of The Spitfire Grill (all credit expires on April 30, 2022) 

WHAT IF I DON’T FEEL WELL, HAVE COVID-19 SYMPTOMS, OR HAVE BEEN EXPOSED TO COVID-19?

 

If you believe you have been exposed to COVID-19 or are experiencing symptoms of COVID-19* please do not come to the theater. Please contact the Taproot Box Office at which time you may: 

  • Exchange your ticket for a future performance of The Spitfire Grill  
  • Exchange from an in-person performance to digital performance access 
  • Donate your ticket to Taproot for a tax-deductible donation 
  • Receive credit for the value of your ticket toward a performance of The Spitfire Grill (all credit expires on April 30, 2022) 

*People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea. This list is not all possible symptoms. Please consult your medical provider for any other symptoms that are severe or concerning to you.